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Meet the team

Have a click around and meet the team...

 

Management Team

Barcs - Consultant

My role in the company is to advise the family at AA on all aspects of business development and personal development – ensuring that working at AA is an enriching experience for all.

In my spare time I love table tennis, jogging, boxing and a spot of weights – preferably altogether if I can.

My favourite things in the world are seeing others do well and succeed, reading and writing about personal development and making great products and customer experiences that put a smile on people's faces!

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Tony - Chief Executive Officer

As the CEO, I decide the priorities, values and focus of the company, and then make sure that we're living them day to day. I’m an avid business entrepreneur and my business hero is Jack Welch. I really enjoying keeping up with business and the next strategic success I can incorporate into working practice.

In my spare time I have loads of hobbies including: paintball, running, surfing, spear fishing, mountain biking and table tennis.

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Chris - Chief Operations Officer

On a day-to-day basis I run the company, being responsible for the interactions of the AA family. I oversee each department from Value to Customer Experience.

In my spare time I play football, run and spend quality time with my wife and son. I really enjoy learning all about web design and web creation techniques.

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Jen - Business Development Manager

My role is as an internal entrepreneur. My goal is to grow the new businesses and also to grow current businesses in new areas.

Out of work, the most important thing in the world to me is my family – my three clever and beautiful daughters are my life.  I also love snowboarding, travelling, reading and concerts. I have a great interest in investments and business.

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Finance/HR

Karina - Finance Manager, HR Manager and Company Secretary

I'm the longest serving member of Academic Answers!  As Finance Manager, I provide financial advice and support to the team to enable them to make sound business decisions. I also manage HR which means I'm responsible for delivering all facets of recruiting success throughout the organisation.

I enjoy going to the gym where I run 10 kilometres, four times a week.  I also love surfing – coming from Cornwall, I was brought up by the ocean so I love anything to do with the beach!

My best possession in the world is my little dog Neo, who I absolutely adore and love taking for walks in the country.

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Value Team

Nick - Marketing Manager

As Marketing Manager, my interest is value! My job requires me to monitor and advise on the whole of the value line: identifying, creating, communicating, delivering, supporting, monitoring and sustaining value for our internal and external stakeholders. My role is communicating the value of our exclusive Oxbridge service to our valued customers.  I also look after Academic Knowledge, our base for our talented experts, and our specialist Dissertation service.

In my spare time I head to the gym for 20 minutes on the running machine to relieve the stresses of the day. Going to the cinema is also a favourite hobby of mine, seeing a variety of films from horror, science fiction and comedy.

I also have a cat called Paris, who is the most affectionate and lovable pet in the world.

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Matt - Marketing Executive

My role here is all about value. It is identifying, creating, communicating, delivering, supporting, monitoring and sustaining everything we do here at All Answers to ensure that value is at the heart of all business decisions.

In my spare time I regularly attend gigs, go mountain biking, watch films, socialise with friends and generally go with the flow. I have recently taken up photography and enjoy taking long walks in the countryside.

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Ami - Office Coordinator/SST Manager

As Office Coordinator, I maintain an efficient support service to the whole team, ensuring that adequate resources are available to enable tasks to be completed on time and to prescribed standards.  I help to build and maintain strong relationships between colleagues by coordinating team-building social events.  As SST Manager, I coordinate a team of five support staff in the production of material for our websites.  I’ve also taken an interest in marketing and I’m assisting with as many marketing tasks as I can get my hands on!

I like going to gigs, listening to music, socialising with friends and shopping for shoes and dresses. There’s rarely a weekend spent in at home! I also enjoy watching David Attenborough.

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Sean – Graphics Designer

My role involves using my extensive experience to design and create artwork for the company's websites, which may include anything from banner creation, sales graphics, header graphics or complete website redesigns.  I'm also involved in producing graphics for print media such as disk covers, disks, flyers, cards, posters etc.

In my spare time I love spending quality time with my friends and family. At the weekend I can often be found following the mighty Nottingham Forest or watching Formula One, to the dismay of Lucy (my wife). I'm also a keen amateur photographer and happily snap away while walking in the Peak District.

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Customer Experience Team

Edd - Customer Experience Manager

I'm responsible for managing a dynamic customer experience team to ensure we deliver an outstanding experience to every customer.  My role involves training, monitoring and motivating my team and ensuring they balance the goal of attaining financial targets with the delivery of great customer care.

My hobbies include playing football; my passion is watching football and listening to music. I really enjoy playing with my children and spending time with my fiancé. My three gorgeous daughters are the best thing that's happened to me – they keep me smiling.

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Martin - Deputy Customer Experience Manager

I enjoy a diverse range of work with the customer experience team – helping customers over the phone, dealing with website enquiries, processing orders and looking at incomplete orders.

In my free time I like to play snooker and golf, but my main hobby and passion is playing the piano. I have played in a blues band, and I enjoy teaching others.

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Olivia - Customer Experience Representative

My role in the customer experience department is mainly to provide quality email support to our customers.  I have worked in customer services for six years and helped thousands of customers. As I have a diverse range of skills, I also frequently assist other departments – I have also with the marketing team and really enjoying the marketing projects I have been a part of.

When I'm not at work, I love spending time with my children and socialising with my friends. I'm very easy-going and always laughing! I also love social networking and living in the virtual world.

My favourite thing in the whole world is wine (rosé or white), chocolate and major retail therapy!

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Dan D - Customer Experience Representative

I'm the fun loving and friendly voice of Academic Answers.  My full-time role is to help our customers over the phone. This is what I love most about my job as I enjoy talking to new people.

When I am not at work I love spending time with my son and my beautiful girlfriend. I always have a laugh when I am out with my mates; we like going to festivals, gigs, drinking and watching my beloved Nottingham Forest F.C.

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LeeLee - Customer Experience Representative

My primary role is to ensure that we deliver excellence to our clients at every step of their order. I have previous experience in the financial sector, specialising in customer service and have several years' management experience in both financial and retails sectors.

Outside of work I enjoy music and sport; I used to play rugby to a reasonable level and I'm quite handy on a surfboard! My greatest passion is travel, and I get away as often as possible. I tie this in with my love of photography, and I'm currently studying for a professional qualification with the Photography Institute to improve on my standards. I have two daughters that I enjoy spending time with, despite the drain on resources that this brings!

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LisaLisa - Customer Experience Representative

I enjoy being part of the Customer Excellence team, as we are the first point of contact, helping customers over the phone, through the website and any other queries customers may have in regards to their order.

My main tasks involve taking responsibility for the process up to when the client receives their order back. A few of these tasks would be talking to customers about our services and company, processing new orders and ensuring that the customer journey is as smooth and enjoyable as it could possibly be.

In my spare time I enjoy travelling, meeting new people and spending time with my friends and boyfriend. At the weekends I also like to go out dancing and indulge in a spot of shopping and the occasional glass of wine :)

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After-care Team

Jilly - After-care Team Manager

I have worked at Academic Answers for 12 months and finally found a job I enjoy, as I get to read essays from a variety of academic disciplines, with a multitude of topics.

In my spare time I read a lot and enjoy sampling real ale – ‘Elsie Mo' is my favourite to date.  I really enjoy listening to music and going to gigs. I would have to say that Ska and Northern Soul are my favourite genre.

I love new ideas, travelling and meeting thoughtful, interesting people.

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Danielle - After-care Team Representative

My role in the After-care Team is to ensure all orders are of the highest quality and meet the standards ordered. I also deal with customer satisfaction queries to help ensure clients leave the company happy. I find my job really rewarding, knowing that I'm helping client's achieve top quality grades. I also enjoy interacting with the clients and helping ensure they're always satisfied.

In my spare time, I enjoy socialising with my friends and boyfriend, shopping, cinema-going, reading and a good old gossip over a chick flick and a bottle of wine. I also enjoy skiing, travelling and going to live shows; I love all varieties – gigs (I'm still devastated I won't be making good use of my Michael Jackson tickets!), festivals (particularly V-fest), comedians (I'm partial to a bit of Jimmy Carr) and West-End shows (Dirty Dancing is fabulous!).

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DannyDanny - After-care Team Representative

As part of the After Care team I enjoy helping our clients get the most from their order, whether this be laising between the researcher and client or ensuring that any changes are delivered on time.

Away from work I enjoy playing Table Tennis. Recently I have enjoyed spending more time coaching younger players, passing on the experience I have gained to others. When I'm not playing Table Tennis I enjoy reading and running.

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Josh - After-care Team Representative

My role in the After-care Team is to deal with after-sales customer queries via email. I really enjoy helping people; where a customer isn't totally satisfied, I get a great sense of satisfaction from finding a solution that leaves them 110% happy.

When I am not in work I like to spend time walking my Great Dane, Trevor. I enjoy spending time in the Peak District at weekends and going out for long walks with Trevor.

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Sarah - After-care Team Representative

I get to hear from satisfied customers all day long.  Occasionally we hear from someone who is not completely happy but I see this as an opportunity to make a really good impression – that's my goal. 

When I am not at work I love to spend time with my husband and family. My hobbies include reading, going to the theatre and socialising with my friends. I love shopping, particularly for new clothes.

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User Experience Team

Liam - User Experience Manager

My role is to oversee the production of great products and services for our customers.  Having the largest team in the company, this is a challenging role!  The reward for me is seeing our work being released, used and loved by people both internally and externally.

In my free time I enjoy playing American Football, reading, going to gigs to see my favourite bands and anything slightly random!

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Simon G - Assistant User Experience Manager

I help create engaging applications that inspire users and meet our business goals.  I am also a passionate advocate of Unix-like servers for internet systems.

Out of work, I like enjoying the odd mission on the mountain bike, reading politics/spy/thriller books, playing poker and the odd round of Call of Duty 4. 

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George - Web Developer
 
My role is to develop code and applications for the web using HTML, JavaScript, CSS, and on the server-side, languages such as Perl, Python, Ruby, PHP, Java, .NET used to deliver content and scripts to the client.

I use my spare time taking part in a number of sports and activities like biking, swimming, jogging, playing basketball and photography. I really enjoy travelling and seeing new places, and I am a keen photographer.

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Steve - Programmer

As a PHP Web Developer/Programmer I use my technical and creative expertise and experience to deliver engaging solutions.  I work on standalone solutions, as well as producing creative code that complements the efforts of the existing development team.

Out of work, I like nothing more than jetting off to ‘la belle France' and improving my French. In my spare time I pretend to play the guitar, and my favourite past time is browsing in bookshops. Nothing is more important to me than my family.

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Paul - .Net Consultant

My role is to develop our Viper software, the free plagiarism scanner we offer to students.  My goal is to improve stability, reliability and speed, and to ensure that Viper is the only choice for students who want to ensure their work is plagiarism free.

I like going to the theatre and comedy gigs. I'm a big fan of music (heavy metal, industrial/electro, Japanese rock, psy-trance... the more obscure the better!) and I enjoy playing the guitar and experimenting with creating my own music. I also enjoy socialising with my friends while drinking Belgian fruit beer.

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Chris H - Programmer

As an R & D Programmer, my job sees me developing new web-based applications for our customers. I make use of PHP, Javascript, CSS, HTML, C, C++, Java and other languages. I also bring a bit of Linux knowledge to the team.

In my spare time I like to indulge my love of music; particularly metal and other alternative genres. You can often find me on one of my long walks, contemplating all sorts of nonsense. I also enjoy a nice cold pint after a long day's coding.

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Ian - Programmer

My role is to bring over 11 years' experience in web development and programming to the team. I've programmed in a number of languages from Java to C to PHP to RoR.

In my spare time I love to spend time with my daughter, watching movies and general escapism from the real world.

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Oliver - Programmer

A brief bit of history: although my name is Oliver, because there were five Olivers in my year at school, I referred to myself as Ozzy, which has stuck ever since, because the Zs make it cool. A later addition was the D to the end to make OzzyD...

I am a keen music fan and musician, playing the keyboard (You Tube Channel Page if you're interested :-) I might redo it at some point ^.^) and also achieving Grade 5 music theory and Grade 7 singing. In my spare time, I enjoy writing songs and creating websites when I'm not messing around/inside the computer! I also do some artwork, drawing; digitally, a little CGI, but mostly with a pen and pencil. I enjoy the sciences, especially physics and maths. I love taking the world around me apart and putting it together again as a collection of numbers to be analysed! Well, I suppose that's it. Apart from that, I'm fairly average :)

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Ashley - Programmer

My role as the department junior is to support the development of AA's large portfolio of online software and solutions for our customers, as well as working on internal tools that help better our service.

I enjoy being outdoors and like hiking, climbing and generally staying active. I also enjoy swimming and going running regularly. My absolute favourite thing though seems to be climbing high mountains, and I harbour a dream of climbing the seven summits! On a more relaxing note, I enjoy playing the piano, reading and spending time with friends and family.

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Communications Team

ElaineElaine - Communications Team Manager

I coordinate our SEO/Communications team and our primary responsibility is to communicate the value that we offer to our customers.  This means getting our message out to the right people at the right time.  Although we've got demanding targets to meet, we have a lot of fun achieving them – my team is a pool of creative talent!

I also manage Degree-Essays.com, a site that offers affordable, good quality work to students.

I'm a complete Janeite: I love everything to do with Jane Austen and really enjoy my music, which ranges from classical to Abba to Elvis!!

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Ray - Communications Team Deputy Manager

As Deputy Manager, I provide support and advice to the team manager and to my colleagues. 

I have taken ownership of Law Teacher. I've been working on improving the navigation on the site, making sure you can find the pages in Google (other search engines are available), as well as structuring the content and putting everything in the right place so that you can find it!

In my spare time I love to get behind a camcorder and film various events from weddings to family parties. I'm also learning how to make special effects but I've yet to find a way to implement Iron Man's heads-up display on one of my videos!

As well as filming, I enjoy playing squash, badminton and going to the gym. I also spend around 30 minutes a day walking around talking to myself. It's not as bizarre as it sounds, as I'm trying to learn the Thai language for my holiday. So, if you see someone walking around at 7:15am with his headphones on talking to himself, it's probably me!

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Carly - Communications Expert

My role requires me to keep up to date with the latest technologies and best practices in communications and to ensure the team are using these to full effect.  I'm also in charge of developing and promoting UKEssays.com.

In my spare time I swot up on eMarketing and SEO blogs.  I enjoy photography and I'm currently teaching myself how to shoot better pictures.  I enjoy visiting my Mum, our horse and dogs in the countryside, but when I'm not doing that I can be found socialising with my friends or relaxing with a glass of red.

My favourite item in the world? It's a toss up between my Apple Macbook Pro and my two-year-old Miniature Schnauzer, Archie.

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Mat - Communications Expert

Hi I'm Mat, I'm a passionate web developer hailing from Sheffield, South Yorkshire.

Before coming to AA I completed two college courses in Media Production & Public Services which gave me City & Guilds and BTEC qualifications respectively these courses also increased my passion for web development. I then went on to work for over 4 years within a Sheffield based digital agency.

I am now the website monitor for AA's specialist law essays website www.law-essays-uk.com. This involves me improving, developing & promoting the website for better search engine exposure.

In my spare time, I enjoy variety of sports especially football which I play twice a week, a spot of fishing and I try and make it to the gym three times a week. My main pastime outside of work is spending time with my partner and our pet cats.

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Nigel Clutterbuck - Communications Expert

Hi my name is Nigel, I look after 3 of the company's sites UKDissertations, Oxbridge Writers and Oxbridge Graduates.

Before coming to AA I completed my BEng (Hons) degree in Computer Technology at the University of Portsmouth and worked on the south coast for one of the countries largest ICE manufacturers looking after their brand websites and after that for a small travel orientated design company working on some of their clients websites.

After a few of years down there I felt the need for a change and decided to move back up north closer to where I grew up. So I have made my new home in Nottingham, I now wish I had made the move sooner.

The relocation has allowed me to indulge one of my passions which is Leicester Tigers, many a coming weekend will be spent in the terraces of Welford Road cheering them on to another league championship.

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John - Communications Expert

I work on UKEssays.com with Carly.  I've introduced some major changes, completely restructuring the site and introducing breadcrumb navigation for increased usability.

Out of work, my favourite past time is heading to the gym four times a week. On a weekend I like travelling the UK to hunt for the best clubs in the country. I love going to Creamfields and also DJ at several events. I enjoy watching Formula One and listening to electro house music.

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JodyJody - Communications Expert

I’ve worked in the technology industry for over ten years with roles ranging from service management to web design. Technology is my passion at work and home. Nothing gives me more pleasure than running the latest Linux distro just for the fun of it or setting up my mother’s new HD-TV.

In my spare time I try to step away from a screen and get out and about with my family.  I’m an untalented golfer when I get the chance and I’m also regularly beaten at tennis by people twice my age.

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Mascots

Neo

Neo the Chihuahua is a new addition to our workplace.  He brings a smile to all our employees, and when he is not at our offices he loves going for walks and meeting other dogs and running around in the garden playing with his toys. 

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Mylo

04/11/06 to 13/01/09

 

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